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Neptune series FAQs
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Neptune 4 Series
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Error Code
Error message: unable to open config file
Error message: MCU rpi shutdown: Unable to open spi device.
Error message: File contains parsing errors homemksklipper configprinter cfg lline 373 gcode macro CAN
Error message: TMC stepper_x: OVER temp warning
Error message:
Unable to read tmc uart stepper y register DRV STATUS
Error message: MCU mcu shutdown Rescheduled timer in the past
Error message: Internal error during connect bad marshal data (string ref out of range
Error message: MCU mcu shutdown invalid oid type
Error message: Internal error on command SHAPER_CALIBRATE
Error message: Unable to parse option rotation_distance in section stepper_x
Error message: tmc virtual endstop requires diag pin config(2)(1)
Error message: Option serial insection mcumustbespecified
Error message: Error loading template: virtual_sdcard_on_error_gcode
Error message: Please run \'SDCARD RESET FILE\' or \'FIRMWARE RESTART\' to resume. Extruder not configured.
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Print Quality
Layer Shift
First Layer Not Sticking to the PEI Plate
How to improve the poor printing quality with layer shifts?
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Others
Does the printer support the installation of inputting shaping sensor?
Why the leveling point parameters are not saved?
Why the material outage detection switch was triggered abnormally?
Why the touch screen is blank and unresponsive?
Why the extruder Load and Unload function is totally opposite?
Why the touch screen cannot enter the system after IP connected?
The touch screen is stuck at the homing interface
Why it always shows a March date in the Fluidd web interface?
Why I need to re-level the printer every time?
The Nozzle is too Far From the Heated Bed During Auxiliary Leveling
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Neptune 4 Plus & 4 Max
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Error Code
MCU Shutdown: ADC Out of Range
TMC stepper_y_reports error: DRV STATUS: 401b0103 otpw=1(OvertempWarning!)
Y axis vibration detection failed/Y-axis sensor status is abnormal/!! Failed to set ADXL345 register/!! invalid adxl345 id
Please run\'SDCARD RESET FILE\' or \'FIRMWARE RESTART\' to resume.!! Extrude below minimum temp
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Print Quality
How can I deal with the printing layer shifts issue?
How can I improve the printing quality?
How can I improve the leveling effect?
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Others
Nozzle Clogging
The heat break cooling fan cannot work
Why the hotbed V-wheel cannot be tightened?
How can I deal with the Z-offset abnormal?
How should I deal with Home/Level nozzle to bed/sensor not triggered?
How to add TPU, ABS, PET-G configuration file in the cura sclier?
Why the motor does not stop but keeps crushing while Homing?
How to solve the issue that nozzle clogged and no filaments out from the extruder?
There is no power switch on the printer?
Why there is noise when X/Y-axis moves?
The proximity switch is not triggering and the extruder continues descending and cannot stop
X-axis vibration detection failed/X-axis sensor status is abnormal
The touchscreen is stuck on loading screen and the motherboard firmware version is missing