After the WiFi connection is successful, the printer restarts immediately or within a short period of time.
Make sure that the power cord is the one that we officially provided.
Besides, you can also try replacing it with a thicker power cord to reduce voltage loss.
Plug the printer directly into a wall socket instead of a power strip, especially one that is also connected to other high-power devices, such as computers or air conditioners, to ensure a stable power supply.
How to burn the package
https://drive.google.com/file/d/1xo-X7dlar-fh_GWnIZla4Tzp3EkYyTS0/view?usp=sharing
Repair Package
Neptune 4 PLUS_1.2.2.65_1.2.12
Firmware Package
V1.2.3.1-UI_1.2.14-20240705-EN
How to burn the package
https://drive.google.com/file/d/1xo-X7dlar-fh_GWnIZla4Tzp3EkYyTS0/view?usp=sharing
Repair Package
Neptune 4 MAX_1.2.2.65_1.2.12
Firmware Package
V1.2.3.1-UI_1.2.14-20240705-EN
After completion, reboot the printer and check if the motherboard firmware version is displayed correctly.
Should the issue persist, contact the ELEGOO after-sales technical team and provide the results of your troubleshooting and clear photos of the motherboard.
The ELEGOO technical team will investigate and provide a solution based on the information you provide.