It is recommended to update the "Repair Firmware" first, and then update the "Mainboard, Touchscreen" firmware once completed.
Here are some guidances:
Repair package-4max_1.2.2.64_1.2.11_cfg1.4
https://drive.google.com/drive/folders/1Xj8p5p2cO9r7Dv48bhHXBzoluKtJrMXp?usp=sharing
Repair package-4plus_1.2.2.64_1.2.11_cfg1.4
https://drive.google.com/drive/folders/1Yp56PE8tdBAlnZmNlWq6qIXKu8I-K6Pg?usp=sharing
How to load "Repair Firmware":
https://drive.google.com/file/d/1xo-X7dlar-fh_GWnIZla4Tzp3EkYyTS0/view?usp=sharing
Touch screen, motherboard firmware, update instructions download address:
https://www.elegoo.com/pages/download
Please note that the firmware of the motherboard and the touch screen are matched and both need to be updated.If the firmware does not match, it will cause the printer to function abnormally. After completing the update, you can check the firmware version in the Touch screen → Settings → About printer. The latest motherboard firmware version is 1.2.2.64 (Neptune 4 plus/ max) and the touch screen firmware version is 1.2.11 (Neptune 4 plus/ max)
PS:
- Please use a router to send WiFi . Mobile phone wifi may not be supported due to compatibility issues.
- If the router uses 2.4G and 5G integrated WiFi , it may not be found. It needs to be set to two independent wifis separated by 2.4g and 5G.
- The 2.4G WiFi channel is set to 1-8 signals, other channels may not be found
- Please do not use WiFi with a network cable plugged in