¶ Issue Description
The touch screen is stuck at the homing interface during the homing process or the leveling process.
¶ Reason
The motherboard firmware and touchscreen firmware are incompatible.
¶ Troubleshooting Step
¶ Update the motherboard firmware and the touch screen firmware
For the Neptune 4 and Neptune 4 Pro, refer to the guide below to update motherboard firmware and touch screen firmware.
How to update the motherboard firmware and the touch screen firmware
For the Neptune 4 Plus and Neptune 4 Max, refer to the guide below to update motherboard firmware and touch screen firmware.
How to use the motherboard firmware and touch screen firmware