¶ What does it look like
This error message appears on the touchscreen during printing, or immediately after the printer is turned on.
¶ Tools necessary for toubleshooting
A 2.0 mm Allen key
¶ Troubleshooting steps
¶ Step 1 Re-update the firmware to restore the default settings.
If the default motor current settings have been altered or the configuration file has been incorrectly modified, it may cause this situation. Therefore, it is recommended to re-update the firmware to restore the default settings. The firmware update instructions and download link have been provided below.
¶ Firmware download link
https://www.elegoo.com/pages/download
¶ Firmware Update Instructions
https://www.youtube.com/watch?v=TC-Y0lonv74
00:00 Note
00:06 Prepare before updating
00:27 Install the fix pack
01:29 Install the mainboard firmware
02:25 Install the screen firmware
04:01 FAQ
The steps for updating the firmware are the same for the Neptune 4 series printers.
¶ Step 2 Loosen the X/Y belt.
A belt that is too tight may overload the motor.
Note: Turn counterclockwise to loosen, turn clockwise to tighten.
¶ Step 3 Check whether the Y motor plug is loose or damaged.
Try reseating this connector.
Before checking, power off the printer.
¶ Step 4 Check whether the motherboard cooling fan at the bottom of the chassis is rotating normally.
If the motherboard fan does not spin, then the motherboard fan needs to be replaced. This fan will automatically start rotating after the nozzle temperature reaches 50 ℃.
¶ Still have issues?
Following the above instructions to check the printer will not affect the printer's warranty.
If the issue persists after completing the above troubleshooting steps, contact the ELEGOO technical support team.