The scanning distance is the distance between the scanner and the object’s surface. When scanning different areas, adjust the distance as needed based on the surface features, and follow the distance guidance displayed in the software.
| Distance Status | How to Adjust |
|---|---|
| Too close | Slowly move the scanner away from the object. |
| Appropriate | Maintain the current distance. |
| Too far | Slowly move the scanner closer to the object. |



Before You Start Scanning:
Note: The appropriate scanning distance may vary between scanning modes. Always follow the software guidance. Even at the correct distance, not all surface areas may be captured completely.
How to Check Your Scanning Movement: New scanning data should continuously and accurately align with the existing model.
For example, when moving from the front to the side of an object, keep both the edge of the front and part of the side visible in the preview before gradually turning toward the side. Do not jump directly from the front to the back.

It is recommended to scan the main, easily recognizable surfaces first, then scan any missed areas, such as the top, bottom, and grooves.
When filling in missing areas, start from an area that has already been scanned successfully. Restore tracking before slowly moving toward the missing area. Do not jump directly to an area with no existing scanning data.
Scan the side first, then gradually raise the scanner and angle it toward the top. During movement, keep the top and part of the previously scanned side visible in the preview.
Note: Recheck the scanning distance whenever you raise or tilt the scanner.
Slow down when approaching a corner and move the scanner gradually along the object’s contours. Do not abruptly turn the scanner from one surface toward another.
When using reflective marker mode, make sure enough reflective markers remain visible before and after turning the corner.
Scan around the opening first, then adjust the angle from different directions to capture the interior. If an area remains inaccessible, the hole may be too deep or its interior may be obstructed.
Do not move the scanner excessively close to the object or keep scanning from the same angle for too long just to capture the hole.
Note: Automatic hole filling cannot replace actual scanning data.
Large flat surfaces, smooth cylinders, and repetitive structures may make it difficult for the scanner to determine its position.
Adjust the scanning angle to bring edges, grooves, or other distinctive features into the field of view. If tracking continues to be lost, try using supported reflective marker mode.


Note: When using reflective marker tracking, the markers used for positioning must maintain a fixed spatial relationship with the object. If the markers are attached to a stationary table, do not rotate the object independently.
If you need to scan the opposite side of an object, complete the current scan first. Then scan the other side and perform alignment.
Tracking loss means the software temporarily cannot determine the scanner’s position. Do not continue scanning or shake the scanner rapidly.
Follow these steps:
If tracking cannot be restored, check the reflective markers, object features, scanning distance, and exposure settings. Also, make sure the object has not moved.
Note: Restoring tracking does not automatically correct previously misaligned or inaccurate data.
Q1: Is Closer Always Better When Scanning Fine Details?
No. Scanning too close can also result in missing data. Maintain a distance within the range recommended by the software and check for exposure issues or obstructions.
Q2: Why Is Tracking Still Lost Even When I Move Slowly?
The object may lack distinctive features, or too few reflective markers may be visible. Try adjusting the scanning angle or adding reflective markers before scanning again.
Q3: Why Are There Still Gaps After Scanning the Object Once?
Some areas may have been scanned from unsuitable angles or may have been obstructed. Return to an area that has already been scanned successfully, then approach the missing area from a different angle to fill in the gaps.
Q4: Why Is No New Data Captured When the Scanner Is Not Moving?
The surface may be reflective, the exposure settings may be unsuitable, or the surface may be obstructed. Make small adjustments to the viewing angle while maintaining an appropriate scanning distance.
After scanning, rotate the model in the preview and carefully check the following:
If any areas are missing, return to a previously scanned area to restore tracking before scanning the missing parts.
Remember these three key points: maintain the correct distance, move slowly, and keep scanning areas overlapping.
Maintaining the correct scanning distance, moving the scanner slowly, and maintaining overlap between consecutive scanning areas can help reduce tracking loss, ghosting, and missing data.
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