Z axis homing process is abnormal.
The Z-axis motor cable is loosely connected or has poor contact.
The Z-axis motor has a malfunction or the motherboard fails to drive the Z-axis normally.
The photoelectric switch is abnormal.
If the nozzle keeps striking the build plate during homing, it indicates that the photoelectric limit switch or its port on the motherboard is damaged. Refer to Step 2 for further troubleshooting.
If the Z-axis continues to jam or fails to rotate during homing, it indicates that the motor, driver board or Z-axis motor cable is abnormal. Refer to Step 5 for further troubleshooting.

Remove the lid.

Remove the ten screws securing the bottom cover with a 2.0 mm Allen key and remove the bottom cover.

Check whether the indicator light on the motherboard can illuminate.
If the indicator light illuminates, it indicates that the photoelectric limit switch port on the motherboard is normal. It is necessary to replace the photoelectric limit switch and its cable.

If the indicator light cannot illuminate normally, plug in the motherboard cooling fan cable into the photoelectric limit switch port
and check the indicator light again.
If the indicator light is still off, it indicates that the motherboard needs to be replaced.
If the indicator light is on, it indicates that the photoelectric limit switch and its cable need to be replaced.

Turn the power switch OFF (symbol "|"). Remove the sixteen screws securing the back cover with a 2.0 mm Allen key. Remove the back cover.

Re-plug the Z-axis port and the Z-axis motor cable on the motherboard.
If the Z-axis still jams during homing, it indicates that the motor and its cable are abnormal and need to be replaced.


If the Z-axis still fails to rotate, swap the Y-axis and Z-axis ports on the motherboard and home the printer again.
If the Z-axis rotates, it indicates that the motherboard needs to be replaced.
If the Z-axis still does not rotate, it indicates that the Z-axis motor and its cable need to be replaced.