¶ How to Check Firmware Version Information
- Navigate to the Settings Interface: Scroll down within the machine's settings interface.
- Locate Version Information: The current firmware version will be displayed here.
Refer to the screenshot below for visual guidance.
¶ How to Export Log Files
- Access Log Export Option: In the settings interface, find and select "Log Export".
- Export All Required Files: Note that there are three log files, all of which are needed:
Note: Please make sure to include these three files when providing.