In the About Machine interface, the firmware version information is missing.
If the version number is displayed, the problem is sloved.
If the version number is still missing, follow the steps below to check for other hardware or system issues.
Click Update Method for update tutorial guide.
Click 0.8A -NEPTUNE 4-APP_V1.1.2.53-UI_1.2.11 or 1.2A -NEPTUNE 4-APP_V1.1.2.53-UI_1.2.11 for repair package.
NOTE: The motor with a length of 34mm is 0.8A, and the motor with a length of 40mm is 1.2A.
Click V1.1.3.1-UI_1.2.14-20240705-1.2A EN or V1.1.3.1-UI_1.2.14-20240705-0.8A EN for firmware package.
Click Update Method for update tutorial guide.
Click 1.2A -NEPTUNE 4 PRO-APP_V1.1.2.53-UI_1.2.11 for repair package.
Click V1.1.3.1-UI_1.2.14-20240705-1.2A EN for firmware package.
Click Update Method for update tutorial guide.
Click Neptune 4 PLUS_1.2.2.65_1.2.12 for repair package.
Click V1.2.3.1-UI_1.2.14-20240705-EN for firmware package.
Click Update Method for update tutorial guide.
Click Neptune 4 MAX_1.2.2.65_1.2.12 for repair package.
Click V1.2.3.1-UI_1.2.14-20240705-EN for firmware package.
NOTE:
If professional testing tools and software are available, check the storage of the eMMC and the eMMC partition name.
Test the eMMC storage to check for issues such as memory read/write errors or bad blocks.
If the eMMC partition is not named BOOT, it indicates that the mirroring image file has been modified by the customer.
If the professional testing tools and software are unavailable, try reburning the system firmware.
If there are prompts such as Write failed or Memory cannot be recognized during the flashing process, it indicates that the eMMC memory is damaged.
If the problem still exists, check the apprearance of the motherboard.
Check whether there any swollen capacitors or burn signs on the motherboard chip.
If motherboard is normal, check the connection cable and make sure that the cable is secured firmly.
Should the issue persist, contact the ELEGOO after-sales team, which will enable us to provide more effective assistance.